Christmas Shipping Cut-Offs & Returns
Christmas Shipping Cut-Off
Please be advised that our 2023 Christmas order cut-offs (to have the best chance of receiving your goodies prior to Christmas) are as follows:
Economy (Big & Bulky to the North Island) | Express (Our Standard NZ Service (Big & Bulky to North Island Excluded) | |
NEW ZEALAND | Monday, December 18, 2023 | Wednesday, December 20, 2023 |
**These timelines are for urban delivery and that rural delivery may take additional time to reach you, so please be mindful of that when placing your order.
Economy | Courier | Express | |
AUSTRALIA | Wednesday, November 29, 2023 | Monday, December 11, 2023 | Monday, December 18, 20223 |
Economy | Courier | Express | |
ASIA, EUROPE, NORTH AMERICA, SOUTH PACIFIC, UK | Friday, November 24, 2023 | Friday, December 8, 2023 | Friday, December 15, 2023 |
Economy | Courier | Express | |
REST OF THE WORLD | Monday, November 20, 2023 | Wednesday, November 29, 2023 | Wednesday, December 13, 2023 |
NOTE: Cut-off dates are targets only. Sending by the Christmas cut-off dates gives you the best chance to get your item where it needs to be for Christmas and are correct as of October 1, 2023, but may change due to unforeseen service impacts.
Extended Returns
Purchases made between November 15, 2023 and December 24, 2023 will fall under our extended return window, whereby eligible returns will be accepted until January 15, 2024. Please note that all standard criteria for return/exchange eligibility apply. Please see our Returns & Exchanges information as well as our Frequently Asked Questions for further details.